Passenger Claims:
Office Checklist
1 Establish severity of situation
a Number
of people injured
b Severity of injuries
c Action being taken by vessel
2 Provide
support to vessel as required
for example
a Arrange ambulance/taxi/wheelchair
b Send company representative to meet vessel
c Deal with media interest (if any)
d Advise relatives
e Rearrange onward travel arrangements
3 Inform your insurance broker
If serious also notify the Club Managers in London by fax on +44 20 7480 5806 and contact the local Club correspondent.
4 Instigate a thorough investigation
a Obtain completed accident report
form
b Obtain vessel log books
c Interview Master/crew
d Examine vessel
e Obtain report from passenger
Ship's Checklist
1 Administer first aid
2 Assess severity of injury/injuries
if severe
a Establish whether
additional help is available
from passengers (doctor/qualified nurse)
b Inform Coastguard/relevant Authority
c Obtain medical advice by radio
d Arrange helicopter evacuation/divert vessel as required
3 Assign crew members to care for injured passengers and effects
4 Radio head office, pass details of situation and give ETA
5 Identify and record names of witnesses
6 Examine and photograph accident site
7 Retain defective/broken equipment
8 Complete accident report form