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 Claims Emergency

London Branch

+44 203 829 5858

Singapore Branch

+65 8683 3190

The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

Alternatively, Members can request assistance from our network of correspondents located around the world.

Correspondents

12 Jul 2016

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Seafarers continue to be the target of pirates and armed robbers.

These incidents remain a very real concern for seafarers, their families and the shipping companies for which they work. As such, the Club would like to draw attention to Humanitarian support of seafarers and their families in cases of armed robbery and piracy attacks, a guide recommending best practice in the support of seafarers and their families before, during and after an incident.

The International Seafarers’ Welfare and Assistance Network (ISWAN) has published the guide, which is free to download and reproduce, with support from the International Chamber of Shipping, the International Maritime Bureau, the International Maritime Employers' Council and the Oil Companies International Marine Forum. There are also templates and guidance on procedures which compliments existing guidance, such as BMP 5 and which can be used by companies to supplement the procedures they may already have in place.

The International Chamber of Shipping provides a number of resources on their webpage, Piracy.

The Shipowners’ Club and ISWAN

The Club partnered with ISWAN, whose ethos sits naturally alongside the Club in aiming to assist Members with all aspects of risk mitigation, and contribute towards ISWAN’s Seafarers Health Information Project (SHIP), an initiative that promotes and distributes health information materials to shipping companies, seafarers’ centres, and direct to seafarers.

The Club’s loss prevention specialists distributed the SHIP health and well-being information across the year to the vessel owners, operators and managers who make up the Club’s membership. 

08/03/2018

The Club wishes to refer Members to updated guidance on Best Management Practices to Deter Piracy and Enhance Security in the Red Sea, Gulf of Aden, Indian Ocean and Arabian Sea (BMP5) issued in June 2018.

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