Claims Emergency

London Branch

+44 203 829 5858

Singapore Branch

+65 8683 3190

The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

Alternatively, Members can request assistance from our network of correspondents located around the world.


Liability insurance for cruise vessels, ferries and tour boats



We support the owners of thousands of vessels around the world carrying passengers locally for work or pleasure. This includes ferries operating in Hong Kong, Singapore, Australia and the UK and excursion boats on Canada’s Great Lakes, off the Great Barrier Reef in the Galapagos and around the Caribbean. Wherever there are passengers, there are liabilities. At the Shipowners’ Club we work to provide Members with secure and appropriate cover for the risks they face.

We realise that legal liabilities can emerge even when passengers are not on board. Our comprehensive cover starts as soon as passengers purchase a ticket, and includes off-board excursions. Different jurisdictions demand different levels of insurance. We understand this and know how local regulations and litigation experience can affect the operations of our Members. Working closely with passenger vessel owners and their brokers we strive to provide a high quality of claims and underwriting support. Our plain language passenger vessel insurance is one of the most comprehensive available.

Our Members operate various types of passenger vessels, including: high speed ferries, short cruise vessels, traditional harbour ferries, tour boats and vehicle ferries.

In addition to passenger vessel cover, we also provide a specialist Dive Boat liability insurance in response to Member and broker need.

* As at 31 December 2023