Claims Emergency

London Branch

+44 203 829 5858

Singapore Branch

+65 8683 3190

The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

Alternatively, Members can request assistance from our network of correspondents located around the world.


The health and wellbeing of seafarers is a key priority for the Club. Every year, the Club records several claims that are found to be a result of pre-existing or congenital illnesses, such as heart related problems. In some cases, such underlying conditions have proven life-threatening, in part due to the remote trading areas of a vessel and the lack of adequate evacuation facilities in the vicinity. In addition to the challenges in providing immediate medical assistance, such situations inflict immeasurable stress and trauma on seafarers’ families who wait anxiously for news and updates.

The Club’s investigations into the causation of such incidents identified 21 different types of illnesses which have resulted in claims over the last five policy years. Of these illnesses, at least ten could have been detected sooner had the seafarer undergone an enhanced pre-employment medical examination (EPEME).

To address these concerns, the Club has developed its own Medical Enhancement Scheme for Seafarers (Medisea), which employs the same checks and tests as an EPEME, for seafarers serving on board our Members’ vessels. However, unlike other EPEMEs, Medisea also makes additional considerations to ensure the positive mental health and wellbeing of seafarers. These additional tests make the Medisea examination more comprehensive than other standard statutory medical examinations as required by the Maritime Labour Convention (MLC) 2006 and any other industry medicals that may be undertaken (e.g. Oil and Gas UK).

It is envisaged that Medisea examination will become a primary solution for advanced detection of pre-existing or congenital illnesses and prevent seafarers who are not fully fit and able from joining onboard employment.

To maintain the quality and integrity of the Medisea programme and to ensure consistency and accountability, only clinics accredited by the Club should be utilised. Clinics are only approved when they have successfully passed a detailed audit by a trained medical practitioner experienced in such programmes. Listed clinics are audited annually to ensure optimum standards are maintained.

Title Medisea Accredited Clinics - Myanmar
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Title Medisea Accredited Clinics - Malaysia
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Title Medisea Accredited Clinics - Philippines
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Meet the team

Farhanah Ahmad

Business Relations & Medisea Executive

Tel: +65 6593 6726
Mob: +65 8613 1457
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Capt Hari Subramaniam.jpg
Captain Hari Subramaniam

Regional Head – Business Relations and Medisea

Mob: +65 9320 8728
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Esther Chong

Medisea Liaison Officer

Tel: +65 6593 0444
Mob: +65 8500 9533
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