Claims Emergency

London Branch

+44 203 829 5858

Singapore Branch

+65 8683 3190

The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

Alternatively, Members can request assistance from our network of correspondents located around the world.


Our people are at the core of what we do and we work tirelessly to make our working environment and culture a place that people want to be part of, where everyone feels included. 

Just Culture

We are dedicated to maintaining a Just Culture at the Club, where all colleagues feel happy, safe and supported. We strive to achieve this through six core principles: 


To care for and support one another


To do our best, every day and provide a first class service


To learn, develop and maximise our potential


To have a positive impact on those around us 


To maintain trust and honest communication


To provide a friendly and fun place to work

A diverse workplace

We employ approximately 200 people across five offices around the world including London, Luxembourg, Singapore, Hong Kong and Greece.

We recognise the business benefits of having a diverse and inclusive community. We all have something unique to bring to the table and by embracing those differences we seek to build and maintain an environment which attracts and values diversity and where everyone can develop their talents and be themselves. For us, diversity and inclusion goes above and beyond focusing on protected characteristics – we want all our colleagues to bring 100% of themselves to work. With a happy and engaged workforce we all strive to work together to be the best that we can be for the mutual benefit of ourselves and our Members.


Our colleagues are important to us and so we invest in them. Our benefits include:

  • Hybrid working
  • Private healthcare
  • Personal wellbeing allowance
  • Group income protection and life assurance
  • Generous pension plans
  • Wellbeing activities and support
  • Enhanced maternity and paternity pay
  • Lots of training and development opportunities 
  • Colleague-led committees focused on environmental, community and ED&I as well as social activities 
  • Staff recognition programmes

Thinking of joining us?

What our colleagues say about working here...

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Agapi Terzi
Senior Claims Consultant – Greek office

I joined the Club in December 2019 as a Claims Executive and relocated to the Club’s Greek office, in July 2021 as a Senior Claims Executive to look after all the Greek membership’s claims and assist Dimitris (Batalis) with the establishment and development of the office. 

What I like the most in our Club is that the top management is accessible and willing to listen to everybody’s thoughts and is not hesitant to give credit to the members of the teams for their achievements no matter their level.

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Oliver Shelmerdine
Underwriter – London office

I joined the Club in an Underwriting Assistant role, in 2013, after completing an Economics BSc at university. In that time I have progressed from Underwriting Assistant to Deputy Underwriter in 2015 and Underwriter, leading the North American portfolio, in 2018.

In addition to my work as an Underwriter, I have been able to assist the Club in forming its Corporate Responsibility strategy after expressing a personal interest in societal and environmental issues. This opportunity has offered me a new challenge and it's great to see my ideas incorporated into Club wide initiatives.

I have continually enjoyed my ten years at the Club due to the friendly, harmonious, cohesive spirit and hope to enjoy many more.


Neville Seet
Underwriting Manager – Singapore office

I joined the Club back in Oct 2012 as an Underwriter and throughout the years I have had the opportunity to handle different aspects of the business and gained insightful experience. I was fortunate to be given the chance to step up when I was promoted to Deputy Underwriting Manager and later as Underwriting Manager in the Singapore branch.

Working for the Club has been a wonderful experience, it has provided me with a great exposure to many aspects of the P&I world, whilst working with great people and within a fantasic culture at the Club.”


Chloe Solomon
Personal Assistant

I joined the Club in 2006 at the of age 18, I worked as a Loss Prevention Assistant for over 5 years before becoming Personal Assistant.

One of the reasons I love working at Shipowners, and why I have stayed for so long, is the people. I have made friends for life and every time I come into the office, I know I will end the day feeling lighter and leave with a smile on my face. 

Shipowners has allowed me to have the perfect work-life balance offering me flexibility with my working hours, and always providing me with the support I needed both personally and professionally. I am both proud and grateful to work for such a wonderful company.

Areas to celebrate

We regularly listen to our colleagues and how they feel about working for the Club. When asked why they planned to continue working with us, they highlighted the following reasons:


You like what you do


You have strong relationships with colleagues


You have flexible hours, a good commute, etc.


You have an excellent working relationship with your manager


You have development or advancement opportunities available here

Are you a past employee and a member of our RBS final salary pension scheme?

If so, you may wish to review our Statement of Investment Principles. This document is prepared at least once every three years by the Trustees and explains how the Scheme’s assets are invested.