Claims Emergency


London Branch

+44 203 829 5858


Singapore Branch

+65 8683 3190

The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

Alternatively, Members can request assistance from our network of correspondents located around the world.

Correspondents

Reducing Members’ exposure to claims is central to the function of the Club’s Loss Prevention department. The department can fulfil this mandate by proactively addressing areas of concern identified by the Club or within the industry.

The Club’s Condition Survey Programme (CSP) is a crucial tool to identify these concerns. The CSP has been used by the Club for over two decades and exists to ensure that all vessels entered with the Club are in a condition of mutual benefit to all Members.

Nearly 400 vessels are surveyed annually by Club appointed surveyors. In 2022, the Club carried out 398 condition surveys on a variety of vessels worldwide.

Surveys undertaken*

* As at 31 December 2022

398

surveys

58

countries

Top five defects*

94,381

Answered

Inspected Defect Percentage

Are there appropriate notices to warn the crew of the hazards associated with mooring operations including the entire mooring deck area being a snap back zone?

363

96

26.45%

Are the bilges clean and free of oil, waste and sediment?

359

82

22.84%

Are the engine compartments clean, tidy and free from combustible materials?

360

81

22.50%

Is the ultrasonic hull thickness report available on board and found in order?

362

79

21.82%

Is the compass deviation card on display?

364

76

20.89%

* Data correct as at 31 December 2022

Meet the team

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Ashish Acharya

Loss Prevention Executive – Singapore

Tel: +65 6593 0667
Mob: +65 8683 5840
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Bhaskar Nigam

Head of Loss Prevention – Singapore

Mob: +65 8500 9531
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Carri Woodburn

Head of Loss Prevention – London

Mob: +44 7392081278
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Ian Grainger

Senior Loss Prevention Executive

Mob: +44 7584 575198
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Jennifer Aw

Deputy Loss Prevention Executive – Singapore

Tel: +65 6593 0423
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Louise Hall

Director – Loss Prevention/Corporate Responsibility

Mob: +44 7771 665655
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Richard Hackett

Condition Survey Programme Executive

Mob: +44 7407 100 305
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Takeisha Barrow

Loss Prevention Assistant

Tel: +44 207 423 7144
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