Claims Emergency

London Branch

+44 203 829 5858

Singapore Branch

+65 8683 3190

The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

Alternatively, Members can request assistance from our network of correspondents located around the world.


We have developed our strategic goals by assessing our competitive position, risk appetite, regulatory environment, capital strength and Own Risk and Solvency Assessment (ORSA).

Our strategic goals

Delivering on these strategic goals, alongside our Vision, Mission and Values, enables us to be the number one market leader in the small and specialist vessel sector.

Steady growth

Over the long term, to maintain steady growth in premium without ever sacrificing our underwriting disciplines – business proudly written for the mutual benefit of the Club.

Read our Annual Report

Capital adequacy and risk management

To maintain a strong Balance Sheet to support independence including an A credit rating and capital adequacy in excess of the 99.95%/99.99% threshold (formerly known as the AA/AAA threshold) and to satisfy compliance and regulatory requirements.

Read our Annual Report

Retained business

Priority will be placed on business retention and nurturing our key broker relationships.

Read our Annual Report

Operational efficiency

Achieve more with what we have – improve service and increase growth with same resources.

Read our Annual Report

Brand recognition

Members, brokers, employees and markets to recognise the Club’s brand and understand its brand differentiators.

Read our Annual Report

Developed staff and collaboration

Recruit, train and retain talent who are technically outstanding, imaginative and committed to offering the highest service levels with a joined-up approach between branches and departments.

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Stakeholder peace of mind

Members and their brokers to have access to our team of specialist, expert and pro-active claims, loss prevention and crew welfare services, who are there to provide a tailored and timely response, delivered with fairness and integrity.

Read our Annual Report

Standard & Poor's rating

The Club's current 'A' (Stable outlook) rating from Standard & Poor's underlines our financial strength. As a mutual organisation, this strength allows the Club to write business 'at cost', and to continue to provide a market-leading P&I insurance service.

S&P Global Ratings PDF