Claims Emergency

London Branch

+44 203 829 5858

Singapore Branch

+65 8683 3190

The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

Alternatively, Members can request assistance from our network of correspondents located around the world.


The Club's P&I Online portal allows our brokers to access key information 24/7, providing an effective, on-demand service to our stakeholders, wherever they are in the world.

Our brokers can now request access to be able to bind renewals directly through P&I Online. Please contact if you would like to explore this functionality.

The self-service portal meets our brokers evolving needs by allowing them to instantly bind renewals and renew certificates with a simple click of a button, thereby saving valuable time, and the video below shows you exactly how to do so.

The portal is easy to navigate, allowing brokers access to:

  • Broker statements
  • Loss ratio and claims summaries
  • Open quotes
  • Member, vessel and policy details
  • Terms and conditions
  • Contact details




Meet the team

Becky Grover

Operations Analyst

Tel: +44 207 423 3418
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David Rogerson

Operations & Change Manager

Mob: +44 207 423 5287
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Hayley Gill

Deputy Operations Manager

Mob: +44 7823 776200 
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Jack Taylor

Operations Analyst

Tel: +44 207 423 1858
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Janie Welsh

Product Manager

Tel: +44 207 423 7152
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Mark Hamblin 2_23.jpg
Mark Hamblin

Chief Information Officer

Mob: +44 7867 330210
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Ranjith Kanipayur

Head of Business Transformation

Tel: +44 207 423 7159
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