P&I Online

Operations Analyst

Rebecca joined the Club in 2006.  In  July  2022  she moved into the newly created  Operations team as an Operations Analyst. She has continued to work on the DUAs and is also involved with the Club’s P&I Online programme.

Operations & Change Manager

David joined the Shipowners’ Club in November 2022 as manager of the newly formed Operations function following 15 years working in various management roles within the commercial insurance broking sector. Initially focusing on the P&I Online and DUA Portal offerings whilst balancing initiatives relating to CRM and Sanctions, from August 2023, David increased duties to include Change Management within the business.

Deputy Operations Manager

Hayley joined the Shipowners’ Club in November 2001, and has gained extensive knowledge of the internal workings of the Club during her time working in the Underwriting and Loss Prevention teams. In conjunction with her Loss Prevention focus, she achieved a diploma In Small Craft Surveying. Hayley has most recently joined the newly formed Operations Department as Deputy Operations Manager, initially focusing on the P&I Online and DUA Portals.

Operations Analyst

Jack joined the Club's IT support in September 2020 providing a high level of assistance to the business in terms of hardware and software. In May 2023 Jack moved into the operations team as an operations analyst, handling a variety of process on behalf of the operations team.

Product Manager

Janie joined the Club in August 1990 as an Underwriting Assistant on the fishing team. As well as the role of Underwriting Assistant, she also assisted with helping gather requirements for system changes and testing for the UW policy documentation systems, helping to ensure we provide the best service to our Members and Brokers. After 24 years Janie moved to Business Change and Transformation and is now the Product Manager and UAT Test Manager and continues to be part of business change and also product owner for the P&I online portal.

Chief Operating Officer

Mark joined the Club in 2012 and was appointed to the management board in 2020. In 2025 Mark took on the role of Chief Operating Officer signifying the Club’s commitment towards greater digital transformation and its ambition to remain at the forefront of innovation that benefits its large Membership. Mark is responsible for helping to drive forward the Club’s technological services, seeking to understand challenges and opportunities for all teams in the Club and deliver great solutions that enable us to maintain our competitive advantage in this area.

Operations Analyst

Pamela joined the Shipowners’ Club in 2014, working with the Underwriting team, and has most recently moved to joined the Operations team in 2025 as an Operations Analyst, where she handles a variety of process on behalf of the operations team, including P&I Online, DUA, and operational processes.

Director of Strategic Planning & Transformation

Ranjith joined the Shipowners’ Club in 2013 as Enterprise Business Architect. In October 2018, he became the Club’s Head of Business Transformation and therefore oversees all aspects of the Club’s change programme, working closely with colleagues and the Club’s Board in delivering an exciting transformation programme. Prior to joining the Club, Ranjith had 10+ years working in various insurance companies and helping them in delivering their change programmes. Ranjith has an MBA from Imperial College London and a Diploma from the Chartered Insurance Institute. 

Ranjith is also a Director under the Club's H&M insurance offering. The Club's acquisition of Waterborne Underwriting Agency Ltd in October 2024 has enabled the Club to expand its offering, providing H&M insurance to UK and Ireland-based Members.