Claims Emergency

London Branch

+44 203 829 5858

Singapore Branch

+65 8683 3190

The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

Alternatively, Members can request assistance from our network of correspondents located around the world.


Our Loss Prevention service supports Members and brokers with operational and technical matters, assisting Members in minimising their exposure to claims.

Our initiatives

Our Loss Prevention team has developed a range of resources including helpful bulletins, booklets, podcasts, infographics and case studies, which provide information and guidance on best practices.

Our initiatives



Condition Survey Programme

The Condition Survey Programme has been highlighting risk and ensuring that vessels entered with the Club are in a mutually acceptable condition, for over two decades.

Condition survey programme

Related media

Meet the team

Ashish Acharya

Loss Prevention Executive – Singapore

Tel: +65 6593 0667
Mob: +65 8683 5840
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Asyraf Amruddin

Loss Prevention Executive - Singapore

Tel: +65 6593 6729
Mob: +65 9873 6657
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Bhaskar Nigam

Head of Loss Prevention – Singapore

Mob: +65 8500 9531
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Carri Woodburn

Senior Loss Prevention Executive

Mob: +44 7392081278
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Ian Grainger

Loss Prevention Manager - London

Mob: +44 7584 575198
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Jennifer Aw

Deputy Loss Prevention Executive – Singapore

Tel: +65 6593 0423
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Louise Hall

Director – Loss Prevention, Corporate Responsibility & Marketing

Mob: +44 7771 665655
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Richard Hackett 2_23.jpg
Richard Hackett

Condition Survey Programme Executive

Mob: +44 7407 100 305
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Takeisha Barrow

Loss Prevention Assistant

Tel: +44 207 423 7144
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