Claims Emergency

London Branch

+44 203 829 5858

Singapore Branch

+65 8683 3190

The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

Alternatively, Members can request assistance from our network of correspondents located around the world.


3 May 2015

Combined ratio improved by 4.3% to 94.6%, reflecting strong business retention levels, a prudent risk management approach and exits from certain businesses.


The Consolidated Income and Expenditure Account for the Club has once again seen a growth in earned income during the year. Gross premiums earned have increased by 1.5% to US$ 247.3 million. Earned premiums net of reinsurance have decreased by 0.8% to US$ 211.4 million due to higher costs of reinsurance purchased during the year.

The 2014 policy year has experienced a reduction in claims frequency of 4% over the preceding year, although the gross average value of open claims files increased by 52%. With the cost of other club’s claims declared to the International Group Pool reducing and an improvement in the claims reserves made for prior years, the ultimate value of claims, net of reinsurance, has reduced by 8% over the preceding year to US$ 145.5 million. Operating expenses, comprising business acquisition costs (brokerage) and administrative expenses, increased by 3.7% to US$ 54.2 million, with acquisition costs remaining stable at US$ 30.7 million and administrative expenses increasing by 8.9% to US$ 23.5 million.

Overall, the resulting underwriting surplus of US$ 11.8 million represents a combined ratio of 94.4%. The investment portfolio produced an overall loss of USD5.4 million representing a negative return of 0.9% on capital. The main performance drivers on the investment portfolio were:

  • positive absolute equity returns;
  • emerging market equities underperforming with a negative return;
  • the fixed income segment outperforming its benchmark;
  • bonds being dragged into a negative terrain due to currency losses;
  • substantial negative currency effects on the overall return.

The overall investment return, after expenses and exchange rate movements, amounted to an overall deficit of US$ 11.0 million for the year, and after adjustments for taxation the resulting surplus on ordinary activities amounted to US$ 1.4 million, increasing the capital and free reserves of the Club to US$ 300.3 million.

Files opened v vessel count


Total incurred value of claims


Combined ratio


Capital and Free Reserves