Claims Emergency

London Branch

+44 203 829 5858

Singapore Branch

+65 8683 3190

The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

Alternatively, Members can request assistance from our network of correspondents located around the world.


10 Jun 2016

With the amendments to SOLAS Chapter VI, container gross mass verifications, coming into force on the 1 July 2016, the Club has created a helpful infographic to answer any questions you may have on the new amendments, including why they have been implemented, what vessels they apply to and what qualifies as 'verified gross mass'.

To view the infographic in more detail please click the 'view pdf' button above or, to download the infographic click the 'download pdf' button.

If you have any further questions regarding the amendments, and would like to talk to one of our loss prevention team, please visit our loss prevention page.