Claims Emergency

London Branch

+44 203 829 5858

Singapore Branch

+65 8683 3190

The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

Alternatively, Members can request assistance from our network of correspondents located around the world.


11 Apr 2017

The Incident

The vessel was carrying passengers to a designated dive site to carry out snorkelling activities.

Upon arrival at the site a Dive Site Risk Assessment Form was completed by the Chief Officer on board, who noted the sea to be slightly choppy with a medium current. He considered the undertaking of the day’s diving activities in such conditions to carry a risk score of ‘medium’. Based on this assessment, the crew proceeded to carry out the required safety briefings, using company issued information booklets and procedures. All passengers were verbally advised of the risks associated with snorkelling. The crew also asked passengers to make any medical conditions known.

The passenger concerned in the incident had read and signed a medical declaration form, affirming that he was not suffering from any medical conditions. However, being overweight and over 50 years old, the passenger fell into the operator’s high risk category for a male, and so the passenger advised the Chief Officer that he was not likely to snorkel and may just swim.

Shortly after the male passenger entered the water he was observed by the ship’s crew lying motionless in the water.

The alarm was raised immediately to the rescue tender and the company’s Snorkel Emergency Procedure was activated. All departments responded quickly to the emergency and within five minutes the passenger was recovered and transferred to the rescue tender where CPR commenced. Unfortunately, attempts to revive the passenger were unsuccessful and he was pronounced dead at the scene.

After an autopsy it was declared the passenger was suffering from an inherent heart disease, which had resulted in a cardiac arrest.


The dive company’s In-Water Operations Manual states that, as a minimum, all guests reporting a medical condition, assessed at any risk level, are advised to wear a floatation device, have a visible marking in the form of coloured tape on their snorkel, remain close to the rope trails and must snorkel with a buddy. They are only allowed to snorkel within a restricted area so as to keep their exertion to a minimum and under strict supervision of designated crew.

Due to the passenger stating he was only swimming and not snorkelling, these restrictions were not imposed.

Preventative actions

  • A review of how passengers who fall into the high risk category can be better monitored when they are in the water, irrespective of whether they intend to take part in diving activities, is recommended.
  • It is recommended that guests who, upon visual assessment ,appear to fall into the high risk category are individually made aware of the risks involved in partaking in such activities and relevant controls are put in place to ensure their safety.
  • A review of how the risk rating scores are determined for medical conditions by the operator and further training for crew on the implementation of associated safety measures.
  • The importance of monitoring time in/time out of passengers who have been listed on the risk assessment should be reinforced and further crew training provided. This also needs to be regularly monitored.

Financial Cost

In this case a claim was not raised. It is hoped that circulating this advice will assist the mitigation ofsimilar incidents which may result in not just a financial claim but also the death of passengers