Claims Emergency

London Branch

+44 203 829 5858

Singapore Branch

+65 8683 3190

The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

Alternatively, Members can request assistance from our network of correspondents located around the world.


19 Dec 2017

It is perhaps not surprising that seafarers are susceptible to mental health problems given the considerable challenges of their working lives. Factors such as job stress, family pressures and limited shore leave may all have an impact on a seafarer's mental wellbeing.

The Steps to Positive Mental Health guide provides specific coping strategies that can be easily adopted to reduce stress levels at sea.