Claims Emergency

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The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

Alternatively, Members can request assistance from our network of correspondents located around the world.


27 Jan 2015

Category    Operations
Issue date 27/01/2015
Area  Worldwide

Further to our circular on 14 January, we would like to advise Members that the Club has recently experienced a number of claims arising from poor cargo practices being adopted on board tankers during Ship To Ship (STS) operations.

On the back of these incidents, we would like to bring our Members’ attention to Chapter 8 of MARPOL Annex I. Whilst the regulations stated apply to oil tankers of 150GT and above, engaged in the transfer of oil cargo between oil tankers at sea (STS operations), we also encourage our Members operating vessels outside these criteria but who engage in STS operations to incorporate these operating procedures to assist with ensuring safe operations.

An STS operation needs to be carefully planned right from its initial stages with the following being of paramount importance:

  • Procedures for selecting a safe STS transfer area taking into consideration traffic density, availability of good holding ground, weather conditions and local port regulations.
  • Notification to the relevant local authorities in line with their reporting requirements.

Any oil tanker involved in STS operations shall carry on board an STS operation plan, approved by the Administration and in the working language of the ship, prescribing how to conduct STS operations. The STS operation plan should be developed taking into account the information contained in IMO’s “Manual on Oil Pollution, Section I, Prevention” and the ICS and OCIMF “Ship To Ship Transfer Guide, Petroleum”.

The person in overall advisory control of STS operations shall be qualified to perform all relevant duties, taking into account the qualifications contained in the two above mentioned publications.

An STS operations plan should include a step by step description of the entire STS operation including description of the manoeuvring methods, mooring and unmooring procedures, description of the cargo and ballast transfer procedures and duties of persons involved. In addition contingency plans and emergency procedures should be included and these should cover all possible emergencies and take into account the location of the operation and the resources available.

STS checklists as established in the STS Operations Plan should deal with the following stages of operation:

  1. Pre-fixture information.
  2. Before operations commence.
  3. Before run-in and mooring.
  4. Before cargo transfer.
  5. Before unmooring.

Amongst the claims received by the Club, the majority have involved collisions or contacts between the two vessels involved in the STS operation whilst manoeuvring to come alongside or during sailing. We would like to take this opportunity to kindly remind all our Members on the importance of establishing and training the ship’s crew on procedures to be adopted when engaged in such operations. These may include:

  • Comparing the available parallel body lengths at loaded and ballast draughts.
  • Ensuring that concerned sides of the vessels involved are clear of any overhanging projections.
  • Confirming that manoeuvring, berthing and mooring arrangements between the two vessels have been agreed upon including the approach and the rendezvous position taking into account the weather, traffic density, characteristics of the vessels involved etc.
  • Ensuring that adequate and suitable fenders are being employed with confirmation on numbers, types and locations.
  • Recommendations on avoiding berthing and unmooring/sailing operations in hours of darkness, if feasible.

Further emphasis should be laid on establishing proper communication channels at all levels of operation and ensuring that all equipments that are to be involved in the operation are available, ready and compatible. The compatibility of the cargo handling equipments on the two vessels should be given due importance with special consideration to the pumping capacities of the two vessels involved. It has to be ensured that the minimum pumping rate of the discharging vessel is well within the maximum loading rate of the receiving vessel.

We would like to recommend that Members concerned with STS operations review their procedures for their fleet and ensure suitable training is given to the crew involved. To assist, reference can be made to the following publications:

  • Manual on Oil Pollution, Section I (IMO).
  • Ship To Ship Transfer Guide - Petroleum (ICS and OCIMF).
  • International Safety Guide for Oil Tankers and Terminals (ISGOTT).
  • Convention on International Regulations for Preventing Collisions at Sea (COLREG), 1972 – (IMO).