The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.
Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.
During office hours the emergency number will redirect to the relevant corresponding office switchboard.
| London Branch +44 203 829 5858 |
Singapore Branch +65 8683 3190 |
Alternatively, Members can request assistance from our network of Correspondents located around the world.
Our Loss Prevention service supports Members and their brokers in operational and technical matters, assisting Members in minimising their exposure to claims.
Many Members have requirements specific to their vessels and operations and therefore the service is able to create bespoke loss prevention initiatives to assist them. Initiatives include presentations, seminars, training and on board assessments.
If you would like further information about the Loss Prevention service, please contact:
Office tel No: +44 207 488 0911
DDI: +44 207 423 7123
Mobile No: +44 7771 665655
Office tel No: +65 6593 0420
DDI: +65 6593 0447
Mobile No: +65 8500 9531
Office tel No: +44 207 488 0911
DDI: +44 20 7423 7105
Mobile No: +44 7392081278
In 2016 the Club formed a partnership with The Seafarers Welfare and Assistance Network (ISWAN) to raise awareness of the importance of physical health and mental wellbeing. It is on the back of this strong partnership that we have joined forces to launch a new app, ISWAN for Seafarers. Many seafarers often experience issues with Internet connectivity at sea and expensive data packs can present a challenge for those on board. In addition, seafarers might not always know where to seek help or support if they are struggling or have a problem. ISWAN for Seafarers is a native app meaning it does not require an internet connection after the initial download (which has been minimised as much as possible to save on storage space). The app does not use data when open and seafarers can access support and resources at any time while at sea or ashore.
ISWAN for Seafarers provides seafarers with instant access to ISWAN’s free, confidential, international helplines SeafarerHelp (for all seafarers and their families) and Yacht Crew Help (for professional yacht crew) via different channels including telephone (with a call-back option), e-mail, Live Chat and WhatsApp. Both helplines are available 24 hours a day, 365 days a year, and ISWAN’s helpline officers speak several different languages including Filipino, Hindi and Russian. Whether a seafarer has a problem on board, a request for general information or simply needs to talk to someone after a tough day, they can do so at the touch of a button via the app.
The new app also provides a wealth of useful information and resources specifically for seafarers, including ISWAN’s Good Mental Health Guides and other self-help health materials, access to ISWAN’s Seafarer Centre Directory, and guidance on topics such as contract issues, abandonment, and bullying and harassment. Seafarers can also learn more about ISWAN’s Regional Programme which provides humanitarian support to seafarers and their families in South and Southeast Asia and West and Central Africa and connect with the regional teams via social media.
The app also features a blog containing recent articles from ISWAN’s website on seafarers’ welfare-related news and topics. Seafarers can catch up on the latest articles by refreshing the blog when they have an internet connection.
ISWAN for Seafarers is available to downloaded for free to mobile phones from Google Play (for Android devices) and the App Store (for iOS devices). Seafarers can find out more information about the app and share their feedback with ISWAN at www.seafarerswelfare.org/our-work/iswan-for-seafarers-app.
The Club also publishes advice to all of our Members and brokers on a regular basis, highlighting a wide range of risks that they may be exposed to and advising how to avoid such a loss.
The purpose of this navigational booklet is to introduce the basics of practical navigation, such as static and dynamic chartwork, voyage planning as well as …
The purpose of this navigational booklet is to enable seafarers to have a better understanding on how to perform tidal calculations. The booklet includes several …
The purpose of this navigational booklet is to provide a greater understanding on aspects of marine navigation in a simple and concise manner. The booklet …
Since 2014 the Club has experienced 17 yacht fire claims. Of these claims, it was established that 10 were directly a result of an electrical …
The Club would like to draw Members’ attention to an unfortunate incident that resulted in the death of a crew member after he fell from …
This risk assessment form for bunker operations is for guidance purposes only and does not replace any company procedures or applicable statutory regulations.
