The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.
Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.
During office hours the emergency number will redirect to the relevant corresponding office switchboard.
| London Branch +44 203 829 5858 |
Singapore Branch +65 8683 3190 |
Alternatively, Members can request assistance from our network of Correspondents located around the world.
Our Loss Prevention service supports Members and their brokers in operational and technical matters, assisting Members in minimising their exposure to claims.
Many Members have requirements specific to their vessels and operations and therefore the service is able to create bespoke loss prevention initiatives to assist them. Initiatives include presentations, seminars, training and on board assessments.
If you would like further information about the Loss Prevention service, please contact:
Office tel No: +44 207 488 0911
DDI: +44 207 423 7123
Mobile No: +44 7771 665655
Office tel No: +65 6593 0420
DDI: +65 6593 0437
Mobile No: +65 9320 8728
The Club has been working in partnership with the International Seafarers’ Welfare and Assistance Network (ISWAN) since 2016. ISWAN is an international charity that aims to improve conditions and the lifestyle of ships crews by providing a 24-7 advice line, health guidance and general support for seafarers. Together, we aim to assist Members with all aspects of risk mitigation.
As a partner, the Club has contributed towards ISWAN’s Seafarers Health Information Project (SHIP), an initiative that promotes and distributes health information materials to shipping companies, seafarers’ centres, and direct to seafarers. More recently, the partnership has focused on improving psychological wellbeing at sea by providing a series of Good Mental Health Guides.
We also publish advice to all of our Members and brokers on a regular basis, highlighting a wide range of risks that they may be exposed to and advising how to avoid such a loss. View and filter our loss prevention publications below.
This risk assessment form for entry into enclosed spaces is for guidance purposes only and does not replace any company procedures or applicable statutory regulations.
From 1 January 2020, the limit for sulphur in fuel oil on board ships operating outside designated Emission Control Areas (ECAs) will be reduced from …
Psychological Wellbeing at Sea is part of ISWAN’s series of Good Mental Health Guides for Seafarers.
The Club is pleased to provide Members with a new edition of our Drug and Alcohol at Sea booklet. The updated guidance aims to provide …
Bienestar Psicológico en el Mar es un documento que hace parte de la serie de Guías de Buena Salud Mental de ISWAN para marinos.
Ang Psychological Wellbeing at Sea ay bahagi ng serye ng “Gabay para sa Kalusugang Pangkaisipan para sa mga Seafarer” na inilimbag ng ISWAN.
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