The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.
Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.
During office hours the emergency number will redirect to the relevant corresponding office switchboard.
| London Branch +44 203 829 5858 |
Singapore Branch +65 8683 3190 |
Alternatively, Members can request assistance from our network of Correspondents located around the world.
Our Loss Prevention service supports Members and their brokers in operational and technical matters, assisting Members in minimising their exposure to claims.
Many Members have requirements specific to their vessels and operations and therefore the service is able to create bespoke loss prevention initiatives to assist them. Initiatives include presentations, seminars, training and on board assessments.
If you would like further information about the Loss Prevention service, please contact:
Office tel No: +44 207 488 0911
DDI: +44 207 423 7123
Mobile No: +44 7771 665655
Office tel No: +65 6593 0420
DDI: +65 6593 0437
Mobile No: +65 9320 8728
We are excited to have partnered with the International Seafarers’ Welfare and Assistance Network (ISWAN), whose ethos sits naturally alongside the Club in aiming to assist Members with all aspects of risk mitigation. ISWAN is an international charity that aims to improve conditions and the lifestyle of ships crews by providing a 24-7 advice line, health guidance and general support for seafarers.
As a partner, the Club will contribute towards ISWAN’s Seafarers Health Information Project (SHIP), an initiative that promotes and distributes health information materials to shipping companies, seafarers’ centres, and direct to seafarers.
Find out more and access the SHIP materials
We also publish advice to all of our Members and brokers on a regular basis, highlighting a wide range of risks that they may be exposed to and advising how to avoid such a loss. View and filter our loss prevention publications below.
Following our Advice on towage, the Club has produced an infographic for further guidance on ocean towage.
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