Administrative Assistant

The Shipowners’ Club is a mutual insurance association. We offer Protection & Indemnity (P&I), Legal Costs Cover and associated insurances to smaller and specialist vessel owners, operators and charterers around the world. Building on over 160 years of experience, the Shipowners’ Club provides tailor-made insurance packages for each operator according to their particular need.

We are now seeking an Administrative Assistant to join our Claims team on a permanent basis. The successful candidate will be enthusiastic and a quick learner with a desire to develop in a friendly and supportive insurance company. This is a great opportunity for someone to join a strong, cohesive and experienced team, whilst building on their previous legal experience.

We recognise the business benefits of having a diverse and inclusive community.  We all have something unique to bring to the table and by embracing those differences we seek to build and maintain an environment which attracts and values diversity and where everyone can develop their talents and be themselves. For us, diversity and inclusion goes above and beyond focusing on protected characteristics – we want all our colleagues to bring 100% of themselves to work. With a happy and engaged workforce we all strive to work together to be the best that we can be for the mutual benefit of ourselves and our Members.

We also have a hybrid working model (minimum 2 days in the office / 3 days remote).

Overall responsibility of the Role:

To support the achievement of the department’s objectives by providing an efficient, timely administrative and support service to the department/team.

Role Responsibilities

1. To be responsible for the timely filing of hard and soft copy documentation and correspondence, using the electronic filing system to keep all claims filing up to date and accurate.
2. To process electronic transactions (member reimbursements/payments to suppliers).
3. To provide a high level of service through timely and accurate response to enquiries that is received into the Claims department/team.
4. To produce grammatically correct documentation in an accurate and timely way, ensuring it is despatched with the correct attachments.
5. To ensure that service levels are maintained during the absence of colleagues in the Claims department/team, answering basic queries and referring upwards the need for any technical response.
6. To undertake any other administrative/secretarial tasks that may arise from time to time.
7. To provide reception cover as required.
8. Any other ad-hoc support for the wider office as and when required.

Knowledge

• Basic understanding of the Club’s aims, objectives and structure.
• Working knowledge of the department/team’s processes, procedures and daily routines.
• Appreciation of the work of other departments/teams.
• Basic understanding of claims handling.

Skills

• Professional written communication skills, with correct grammar and spelling.
• Effective use of the Club’s computer systems.
• Effective use of Microsoft Office (Word, Excel, PowerPoint and Outlook).
• Accuracy and attention to detail. Basic numeracy and literacy.
• Clear and concise verbal and written communication skills.
• Ability to follow procedures.

Eligible to work in Singapore.

Due to the large numbers of responses,we receive, it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 3 weeks please assume you have been unsuccessful on this occasion. 

No Agencies please.