Junior IT Engineer
| Department | Location | Contract type |
|---|---|---|
| IT | London | Permanent |
We are currently seeking a friendly and proactive Junior IT Engineer to join our IT Support team on a permanent basis. This is an exciting opportunity for someone looking to start their IT career or someone moving away from a customer services role and wants to gain exposure in the IT sector. You must enjoy helping people and can communicate well with a passion to learn how professional IT works. You’ll be one of the first points of contact for colleagues in our London, Luxembourg, Singapore, Greece and Hong Kong offices.
We also have a hybrid working model (minimum 3 days in the office).
We recognise the business benefits of having a diverse and inclusive community. We all have something unique to bring to the table and by embracing those differences we seek to build and maintain an environment which attracts and values diversity and where everyone can develop their talents and be themselves. For us, diversity and inclusion goes above and beyond focusing on protected characteristics – we want all our colleagues to bring 100% of themselves to work. With a happy and engaged workforce we all strive to work together to be the best that we can be for the mutual benefit of ourselves and our Members.
Role responsibilities:
You will work in our front-line IT Support team, helping colleagues with their day-to-day technology issues and requests. With support and training from our experienced engineers, you will:
- Act as the first point of contact for IT queries by phone, email and our service desk system
- Log and manage incidents and service requests, making sure they are categorised and prioritised correctly
- Carry out initial investigation and troubleshooting to resolve common issues at first contact where possible
- Keep users updated on progress and next steps, and escalate more complex problems to other IT Engineers when needed
- Set up and configure laptops, mobile phones and other user equipment
- Help maintain and improve our knowledge base and documentation
- Work collaboratively with the IT Support team to deliver consistent, high-quality service
- Learn how IT Service Management processes (incidents, service requests, SLAs, escalations) operate within a Financial Services environment
- Gain experience with our modern Microsoft 365/Azure-based technology stack
Experience required:
You’ll bring an analytical mindset, excellent communication skills, and a proactive and enthusiastic attitude. If you don’t tick every box but feel this sounds like you, we would still encourage you to apply.
- This should be your first career outside of studying in IT/Engineering or any other related field
- Genuine and keen interest in IT, with a desire to learn and build a career in technology support
- Experience in a customer-facing role (e.g. retail, hospitality, call centre, service desk, reception/admin)
- Thoroughly enjoys talking to people and can build rapport at all levels and in different situations, and in plain language
- Has clear and excellent communication skills (both written and verbal)
- Someone who is a self-starter and can be self-taught with a good base knowledge would be a plus
- Someone keen and enthusiastic about resolving issues
- Familiarity with Microsoft Windows, Office 365, and common business applications
- Any other self-taught IT experience (helping friends and family, building PCs, online courses, labs, etc.)
- Awareness of ITIL or IT service management concepts
Candidates must be eligible to work in the UK.
Due to the high volume of applications, only shortlisted candidates will be contacted. If you haven’t heard from us within 3 weeks, please assume you have been unsuccessful on this occasion.
No recruitment agencies please.
To apply for this role, please click here: