Claims Emergency
+44 203 829 5858
+65 8683 3190
The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.
Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.
During office hours the emergency number will redirect to the relevant corresponding office switchboard.
Alternatively, Members can request assistance from our network of correspondents located around the world.
Accessibility Support for Emergency Helpline Users
We are committed to ensuring that the Claims Emergency Helpline can be accessed by all with ease. To support those who may require accessibility adaptations the Club has created a guidance document which outlines ways to contact the Helpline with assistive technologies and alternative communication methods.
Please note that our phone lines are compatible with national and third-party relay services for customers who are deaf, hard of hearing, or speech impaired. If you would like this guidance in an alternative format, please get in touch with a member of the Claims team who will be happy to provide it an alternative format.