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 Claims Emergency


London Branch

+44 203 829 5858


Singapore Branch

+65 8683 3190

The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

Alternatively, Members can request assistance from our network of correspondents located around the world.

Correspondents

15 Aug 2025

The Club continues to insure a significant number of passenger vessels. Unlike other commercially operated vessel types, passenger vessels often carry people on board who may be unfamiliar with the marine environment and vessel surroundings. 

Approximately 35% of passenger-related claims, notified to the Club, involve a slip or fall on board due to the passenger being unfamiliar with the ship’s motion or design. It is critical that owners and operators of vessels carrying passengers keep this in mind when developing and implementing procedures to identify and manage risks related to passengers whilst on board. 

To support our Members, this booklet has been prepared to assist and mitigate against the risk of future incidents.

Although this booklet focuses on passenger vessels, some of the information may be practical and appropriate for yachts and any other vessels which are certified to carry passengers.