Claims Emergency

London Branch

+44 203 829 5858

Singapore Branch

+65 8683 3190

The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

Alternatively, Members can request assistance from our network of correspondents located around the world.


17 Jun 2016

Since 2004, when the Club produced the second edition of the Passenger Vessel Incidents booklet, the number of passenger-related incidents has remained constant.

To assist Members in addressing the issues related to this type of incident, the booklet has been updated taking into account the Club’s recent claims. The aim is to help Members reduce risk by highlighting current concerns and best practice.  Although this document focuses on passenger vessels some of the information may be practical and appropriate for yachts and other vessel types which carry passengers.