Claims Emergency

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+44 203 829 5858

Singapore Branch

+65 8683 3190

The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

Alternatively, Members can request assistance from our network of correspondents located around the world.


10 Sept 2014

Category   Personal injury
Vessel type All
Issue date 27/02/2012
Case number 201211

The incident

In heavy weather, in the course of routine rounds in his watch, the 4th engineer noticed that steel plates stowed in a storage rack against a bulkhead were inadequately secured and were beginning to move. Without considering the hazards or informing the senior watch keeping engineer (2nd engineer), he decided to re-stow the plates and re-secure the rack unassisted. During this process, the vessel suddenly rolled heavily. The plates toppled, trapping and crushing the 4th engineer’s left leg. The 2nd engineer, who was in the workshop at the time, heard the noise of the falling plates and a cry from the trapped 4th engineer. He immediately rushed to the location and sounded the emergency alarm.

The Emergency Team assembled and rescued the 4th engineer, who was immediately given first aid. Due to the serious injury, and under radio medical advice, the vessel deviated to the nearest port, from where the injured crew member was flown to Singapore in an air ambulance, for further medical treatment to his broken leg.

Root cause/contributory factors

  • Failure to inform other personnel of a hazardous situation and failure to seek assistance
  • Failure to inform other personnel of a hazardous situation and failure to seek assistance
  • Inadequate securing system using only a single retaining bar and hook arrangement.
  • Hazardous environmental condition (heavy weather).

Corrective/preventative actions

Fleet circular issued to all vessels instructing crew members to:

  • Conduct a proper risk assessment before engaging in any task.
  • Always inform head of department of any hazardous condition and never to attempt an unauthorised job, task or hazardous task alone.
  • Senior officers and ratings to share with others their personal experiences in order to enhance safety awareness on board.