Claims Emergency

London Branch

+44 203 829 5858

Singapore Branch

+65 8683 3190

The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

Alternatively, Members can request assistance from our network of correspondents located around the world.


28 Aug 2013

The incident

This incident occurred as the bosun endeavoured to lift the port pilot ladder by hand whilst  his vessel departed port. Initially he lifted the three uppermost rungs of the ladder on to the deck of the vessel and kept them on board by using his body to hold them against the handrail.

He then proceeded to lean over the ship’s rail to retrieve the remaining portion of the pilot’s ladder. Whilst doing so he was distracted by the shore crane operator and subsequently lost his balance and fell from the deck on to the pier below. The bosun suffered a serious head injury, which very sadly resulted in his death.


The subsequent investigation showed that the direct cause of the incident was that:

  • The bosun did not assess the risks involved prior to the operation. This was probably due to the fact that this method of bringing the ladder on board had been routinely undertaken without prior incident.
  • He was not wearing a hard hat with a fitted chin strap.
  • He did not exhibit due care and attention to the prevailing working conditions by becoming distracted by the shore crane operator.

Financial Costs

USD 46,139