Claims Emergency


London Branch

+44 203 829 5858


Singapore Branch

+65 8683 3190

The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

Alternatively, Members can request assistance from our network of correspondents located around the world.

Correspondents

10 Sept 2015

The Club has recently witnessed an increase in pirate activity in certain areas of the world.

New cases of cargo theft and crew kidnapping have been reported in the Malacca Straits, West Africa and in the Persian Gulf.

Aligned with this new trend, we have seen a renewed interest from some Members in placing armed guards onboard their vessels. The common position of all International Group Clubs, in respect of piracy and the use of armed guards onboard entered vessels, was set out in the Piracy FAQs in 2013. This advice remains accurate and we recommend that all Members refer to this advice in the first instance, when considering the deployment of private security personnel as part of their business.

To supplement the Piracy FAQs, we have now produced a checklist for Members to use, specifically in relation to the use of armed guards: Armed Guard Checklist.

As always, if Members have any questions on this subject, they can speak to their Underwriter as a first point of contact, and the Club will endeavor to assist.