Claims Emergency

London Branch

+44 203 829 5858

Singapore Branch

+65 8683 3190

The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

Alternatively, Members can request assistance from our network of correspondents located around the world.


10 Sept 2015

The common position of all International Group Clubs, in respect of piracy and the use of armed guards onboard entered vessels, was set out in the Piracy FAQs. This advice remains accurate, and we recommend that all Members refer to this advice in the first instance, when considering the deployment of private security personnel as part of their business.

Members should also refer to the IMO Guidance on Private Armed Security.

To supplement the Piracy FAQs, we have now produced a checklist for Members to use, specifically in relation to the use of armed guards: Armed Guard Checklist.

As always, if Members have any questions on this subject, they can speak to their Underwriter as a first point of contact, and the Club will endeavour to assist.