Claims Emergency

London Branch

+44 203 829 5858

Singapore Branch

+65 8683 3190

The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

Alternatively, Members can request assistance from our network of correspondents located around the world.


24 Jul 2017

Following our Advice on towage, the Club has produced an infographic for further guidance on ocean towage.

The infographic includes information on customary and non-customary towage, the fitness to tow survey, manning requirements and procedures and systems that should be in place prior to departure.

Should Members require any further assistance on this topic, please contact our Loss Prevention team.