Claims Emergency

London Branch

+44 203 829 5858

Singapore Branch

+65 8683 3190

The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

Alternatively, Members can request assistance from our network of correspondents located around the world.


2 Aug 2022

Claims related to illness are frequently notified to the Club, with the number of claims reported remaining consistent over the last five policy years and with costs equating to approximately US$ 5.6 million per annum.

With this in mind, the Club has developed its own Medical Enhancement Scheme for Seafarers (Medisea), for seafarers serving on board our Members’ vessels. It employs the same checks and tests as an Enhanced Pre-Employment Medical Examination (EPEME)

To maintain the quality and integrity of the Medisea scheme and to ensure consistency, only clinics accredited by the Club should be utilised. Clinics are only approved when they have successfully passed a detailed audit by a trained medical practitioner with experience in EPEMEs. The clinics on the list will be audited annually to ensure standards are maintained.