Claims Emergency


London Branch

+44 203 829 5858


Singapore Branch

+65 8683 3190

The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

Alternatively, Members can request assistance from our network of correspondents located around the world.

Correspondents

19 Jun 2017

This guide, which can be viewed by clicking the view pdf button, has been produced to assist those working on board with the assessment and treatment of seafarers and supports them in obtaining medical help when required.

The multilingual guide is a practical tool which enables crew to quickly and easily translate medical questions from English into Arabic, Bahasa Indonesia, Burmese, Chinese, Filipino, Hindi, Portuguese, Russian, Spanish and Thai. Medical areas covered include cardiac events, injuries to different parts of the body, and pain relating to specific conditions.

This guidance is offered to our Members as part of the Club’s partnership with ISWAN to support their Seafarers Health Information Project (SHIP), an initiative that promotes and distributes health information materials to shipping companies, seafarers’ centres, and direct to seafarers. 

The project consists of 10 core topics: food safety, on-board fitness, safe travel, healthy food, malaria, weight control, STI – HIV & Aids, mental care, dental care and skin care. Explore the other topics.