Claims Emergency

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The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

Alternatively, Members can request assistance from our network of correspondents located around the world.


28 Jul 2015

Category   Navigation
Vessel type Offshore
Issue date 28/07/2015
Case number 58479

The incident

On 29 January 2009, a platform supply vessel was involved in a collision with a drilling rig offshore in Brazil.  During the process of manoeuvring in the vicinity of the rig, to deliver drill water, the weather conditions were moderate with gusting winds of 15-35 km/h (Beaufort force 3-5). The Master misjudged the prevailing weather conditions, lost control of the vessel and collided with the rig. The rig sustained damage to the lifeboat and its mounting structure; the forward davit.


This incident highlights that even a short loss of concentration can have major consequences both financially and to the reputation of the operator.

Members should ensure that Masters receive ship familairisation/handling training and in turn on board crews should try to look at each new assignment with fresh eyes to avoid complacency in routine operations.

Financial cost

The cost of this claim was US$ 1,534,295.