Claims Emergency

London Branch

+44 203 829 5858

Singapore Branch

+65 8683 3190

The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

Alternatively, Members can request assistance from our network of correspondents located around the world.


10 Aug 2016

To all Members,

Members are referred to our Circular dated 18 November 2015 on the UK Insurance Act (the ‘new Act’), which comes into force on 12 August 2016.

The Circular provided a detailed commentary on the rationale behind the new Act and the common approach agreed by the eight affected Clubs of the International Group (“IG”).

As an update, the Enterprise Bill 2015 has now been passed, which amends the new Act by implying into all contracts of insurance an entirely new term requiring the reimbursement of claims within a ‘reasonable time’, failing which interest may become payable. Bearing in mind the mutual nature of the risks insured and the manner in which claims are handled in the IG and under the Pooling Agreement, this provision did not appear to be appropriate for IG clubs. The eight affected IG clubs have therefore contracted out of this provision and will maintain the longstanding exclusion as to the payment of interest on members’ claims. However, the new Act does not permit an insurer to contract out of the implied term in circumstances where the insurer deliberately or recklessly fails to reimburse an insured’s claim within a reasonable time. Members will therefore be protected to that extent.

All eight affected IG Clubs have already amended their Rules (with effect from the start of the 2016/17 policy year) to reflect the agreed IG approach.  In addition, the eight Clubs have reviewed and amended, as required, their internal procedures with regard to dealings going forward with Members and prospective Members, specifically as regards their quotation procedures.

The eight affected IG Clubs whose Rules are governed by English law have issued similar Circulars.