Claims emergency

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The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

London Branch
+44 203 829 5858

Singapore Branch
+65 8683 3190

Alternatively, Members can request assistance from our network of Correspondents located around the world.

The Shipowners’ Club > Loss Prevention > Seafarers’ Health Information Programme

Seafarers’ Health Information Programme

Claims related to illness are frequently notified to the Club, with the number of claims reported remaining steady in number over the last five policy years.

With this in mind, the Club partnered with the International Seafarers’ Welfare and Assistance Network (ISWAN) to raise awareness of crew-related illness and to assist our Members in mitigating against related incidents.

As a partner, the Club contributed towards ISWAN’s Seafarers’ Health Information Project (SHIP), an initiative that promotes and distributes health information materials to shipping companies, seafarers’ centres, and direct to seafarers.

The Club’s loss prevention specialists will continue to distribute health and well-being information to the vessel owners, operators and managers who make up the Club’s membership, but all crew health advice released under this partnership can be found here:

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